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Using LiveChat to Convert Web Visitors Into New Patients


Does your website just sit there, letting visitors come and go without converting them into new patients? With Sesame LiveChat  Powered by Ngage, you can quickly engage with web visitors before they leave to ensure they get the information they need to choose you as their doctor. That means fewer missed opportunities and more new patients!


What is Sesame LiveChat Powered by Ngage?

Sesame LiveChat Powered by Ngage, is a live chat service that uses highly trained human operators who talk with your prospective patients online to answer questions, gather contact information, and help schedule appointments. When a visitor arrives to your website, a chat window appears and a real human begins a real conversation to help the prospective patient become a new patient.

Deliver Amazing 24/7 Support

In fact, Sesame LiveChat Powered by Ngage is a low-cost way to expand “your team” with additional operators who work after hours and weekends to talk with your prospective and current patients. Our operators chat in English or Spanish and help you demonstrate your commitment to superior patient support.

Engage on Web, Mobile and Social Media

Your website is not the only place to chat with prospective patients. You can set up Sesame LiveChat on your online advertising campaigns, text messages, directory listings, and even your Facebook page.

Some LiveChat Features Include:

  • Live Transfer – Visitors can connect directly from the chat to your practice’s phone line.
  • 24/7/365 Chat – Delivers round-the-clock chat so you don’t miss any opportunities.
  • Text-to-chat – With our “text us” option visitors can reach your practice directly from their mobile devices.
  • Facebook Messenger Integration – Integrates directly with the Facebook messenger feature on your practice’s Facebook page.
  • Spanish Chat – Our highly trained operators speak fluent Spanish.
  • Custom and Mobile-Optimized Chat Windows – Chat screens are customized with your practice’s logo.
  • Reporting – See the results of live chat and your marketing with easy-to-read analytical reports.

How Does LiveChat work?

  1. When a visitor arrives on your website, a chat window appears and a conversation begins.
  2. Highly trained operators greet each visitor, offering to help them before they navigate away.
  3. We engage with the visitor, answer questions, and collect information about their situation.
  4. We summarize the conversation and connect the web visitor with your team.

If you’re interested in learning more about Sesame LiveChat, give us a call! We would love to connect you with a Sesame Solutions Advisor and provide you with more information.

— Sesame Communications

Learn More About Sesame

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Sesame is an industry leader in integrated, cloud-based marketing and patient-engagement solution designed exclusively for your practice. We know that effective patient communication is vital to the success of your practice and the efficiency of your team. With Sesame, you can take your practice to the next level, allowing you to concentrate on what’s really important – your patients!