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    Presented by: Jill Allen

    Ah, reviews! At their core, they are an extension of our marketing efforts and customer service goals. With every gleaming review comes a level of digital exposure, and as we all know, digital exposure is one of the fundamental ways we can grow our businesses.

    But what do we do when we are faced with reviews that don’t give us the kind of exposure we were hoping for–how do we handle a negative review?

    In this lecture, Jill Allen from Jill Allen & Associates provides all of the practical, step-by-step advice that a practice needs to navigate this situation. Bring on the reviews!

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