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Sesame Communications is the premier provider of online services for the dental industry. A fast-paced company, Sesame has established itself as the premium category leader in Patient Connection Systems. Headquartered in Seattle Washington’s Pioneer Square, we continue to expand our team and service offerings to optimize the value we bring to our clients.

We are seeking a Member Services Representative to provide stellar customer support via telephone and email, handling customer inquiries and resolving product and service support issues for our entire suite of services. This is a vital role in our business and we are looking for team members who are enthusiastic, solution oriented and committed to providing outstanding support for our members every day.

Key Responsibilities for this position:

  • Answer, resolve, and document inbound calls and emails from members with a focus on delivering exceptional customer service every time
  • Follow up on all customer issues regarding our patient reminder system, email platform, and website editing system
  • Engage professionally at all levels with external and internal customers
  • Log customer calls and issues
  • Demonstrate a strong work ethic and the desire to go the extra mile
  • Work with Product Development Team to help devise and test updates to our patient reminder system
  • Work closely with the website producers, SEO, and Social media teams, assisting in any related issues
  • Identify and speak to services our members may be in need of and coordinate appropriately with the Sales Team
  • Other duties as assigned

Qualifications:

  • 4 year college degree or equivalent work experience
  • Minimum of 2 years’ experience in a technical support and customer service capacity
  • Effective communication in both one-on-one and group situations based on demonstrated oral, written, telephone and presentation skills
  • Strong problem resolution, decision-making skills and multi-tasking capabilities
  • Prioritizes and organizes own work to deliver on agreed deadlines
  • Demonstrated ability to communicate technical information to non-technical audiences
  • Strong attendance, organizational, and prioritization skills
  • Intermediate to advanced computer skills
  • Any technical training experience is a plus
  • Knowledge of Dental or Medical scheduling is a plus
  • Knowledge of SalesForce and JIRA is a plus
  • Knowledge of the web design/editing and email hosting is a plus
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