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The role of the Account Manager is to build and strengthen relationships with our valued members. Maintain post-sale contact with existing clients in order to facilitate a positive and productive long-term relationship. Upsell members to new products/services and responsible for monthly quota of new sales to members. Renewing the member contracts and reducing churn. Qualify opportunities for add-on sales and upsells. Requires high sales & customer service skills set. Conducts tasks and assignments as directed. Works with moderate supervision with some latitude for independent judgment.

Expectations

  • Meet and exceed monthly renewal goals
  • Become a trusted advisor for Sesame
  • Position the Sesame value proposition
  • Manage member contract renewals and reduce churn
  • Learn about competition & similar services
  • Collaborate with member services and other departments on issues and opportunities
  • Escalate member issues when appropriate
  • Collaborate with Territory Managers on references and referrals
  • Document all activities in corporate CRM system
  • Answer, resolve and document inbound calls and emails from current members with a focus on delivering exceptional customer service every time
  • Resolve and follow up on all customer issues relating to our core SAAS products
  • Log customer calls, emails and issues into SalesForce
  • Demonstrate a strong work ethic, by stellar attendance, being organized, having a willingness to go the extra mile and asking what else you can do
  • Demonstrated ability to communicate technical information to non-technical audiences
  • Other duties as assigned such as increase Transfirst revenue with members

Qualifications

  • 4 year college degree or equivalent work experience
  • Minimum of 2 years’ experience in a technical support and customer service capacity
  • Minimum of 2 years’ experience in SaaS sales
  • Effective communication in both one-to-one and group situations based on demonstrated oral, written, telephone and presentation skills
  • Strong problem resolution, decision-making skills and multi-tasking capabilities
  • Prioritizes and organizes own work to deliver on agreed deadlines
  • Engage professionally at all levels with demanding external and internal customers
  • Intermediate to advanced computer and networking skills
  • Any technical training experience is a plus
  • Knowledge of web design process and domains and hosting a big plus

Learn More About Sesame

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Sesame is an industry leader in integrated, cloud-based marketing and patient-engagement solution designed exclusively for your practice. We know that effective patient communication is vital to the success of your practice and the efficiency of your team. With Sesame, you can take your practice to the next level, allowing you to concentrate on what’s really important – your patients!