The New Sesame

Innovative services that keep you online and in touch with your patients

We are excited to announce the new release of Sesame! Here is what you need to know about the latest and greatest Sesame services for your practice.

New and improved login process

Redesigned patient pages

Improved Patient Privacy

Better understand and communicate with your patients

Let your Patients tell their Facebook friends how they love Invisalign®

New flex benefits and expiring benefits reminders

We listened to our Members and made hundreds of improvements

New Active Patient Criteria

We have changed the way Sesame decides if your patients are active or inactive when we send email. We have recently improved our uploader technology and can now use the criteria you have set in your Practice Management Software. This means that we will now send birthday, holiday and standard emails to all patients you have not marked as inactive. If you would prefer that we use our old criteria to determine the status, please email Member Services at memberservices@sesamecommunications.com and we will enable the old criteria.

New and improved login process

You may have noticed that your current patients have a slightly different login experience than they had before this release. We made this change to better support HIPAA. You do not have to do anything. The next time someone logs in with a patient name and password we will ask them to identify themselves as a patient or the responsible party. We then ask them to change their password and then in the future, log in with their name. If they are the patient then there is no change other than the new password. If they are the responsible party, after the first login they will be asked to log in with their own name not the patient’s name.

While this may seem confusing it is pretty straight forward when the responsible parties log in. Again you do not have to do anything.

Top

Redesigned patient pages

We have redesigned how your patients will view their information online. The new patient pages focus on providing everything your patients need to understand their dental plan and be on time.

Once patients log in, the new home page lets them:

See all their appointments and easily click to confirm
Automatically add an appointment to their calendar
Pay their bills online (if you’ve elected online bill pay)
See their Invisalign® smile and share with friends
Give you a review which is delivered directly to your inbox
Tell their friends about your practice
And much more!

Top

Improved Patient Privacy

In our continuing commitment to protect your patients’ privacy, Sesame has changed the default setting for Patient Login to restrict access to information between responsible parties and adult patients. However, you are able to block and unblock access to Responsible Parties for individual patients or for your practice as a whole. For step-by-step instructions on how to unblock access, visit Sesame Help.

Top

Better understand and communicate with your patients

Ever wondered what your patients are thinking when they leave your office? Our new Post-Appointment Feedback Form asks for you! They are emailed after the appointment, and each survey has ample space for the patient to answer important questions about your practice’s customer service. Of course, you control how often your patients receive your request. We also consolidate all your feedback responses into rankings so you can see at a glance how your office is performing.

Top

Let your Patients tell their Facebook friends how they love Invisalign®

When your patients log into their account they can easily share their Invisalign® smile not only via email but now post it on their Facebook page. Check out our YouTube demonstration:

Top

New flex benefits and expiring benefits reminders

Patients frequently forget deadlines for their health insurance benefits and flexible spending account (FSA) funds. Now when patients request a reminder, they are automatically notified in advance of each deadline by Sesame’s email system, allowing them to tap into funds they would otherwise have forfeited.

Flexible spending accounts allow employees to set aside pre-tax income to pay for medical expenses. Dental work is one of the most common uses of FSA money–according to Bankrate.com, the web’s leading aggregator of financial rate information. But FSAs, like dental insurance, are “use ’em or lose ’em.”

Top

We listened to our Members and made hundreds of improvements

Sesame aims to have the best customer service in the industry, it’s important we listen to your requests and suggestions. Here are a few Member-suggested improvements that we included in the new release of Sesame:

Post-appointment feedback forms can be sent right after the appointment.
Patients can confirm an appointment on the patient pages only within 30 days of an appointment.
Responsible parties are in charge of security and login for their children. They can create their own password and provide access as they see fit.
Emails are sent to you so that you can update your Practice Management System.
On the patient pages, patients can confirm appointments but cannot cancel. The options menu on the Sesame Control Panel was replaced with a more intuitive Patient Web Pages menu. There are new features for editing patient pages, viewing surveys, and managing user access.
No-Show reminders have been improved and are sent based on when you mark an appointment as a No-Show.
And much more!

Top

Webinar registration

Learn about the new features and functionality in our new release. After you complete this 1-hour Webinar, a Sesame Technician will upgrade your service so you can experience the new Sesame.