The New Sesame

Innovative services that keep you online and in touch with your patients

We are excited to announce the new release of Sesame! Here is what you need to know about the latest and greatest Sesame services for your practice.

New and improved login process

Redesigned patient pages

Improved Patient Privacy

Financial reminder emails to help reduce your accounts receivable

Better understand and communicate with your patients

Customize your Post-Appointment Feedback Form and Web Survey

Let your Patients tell their Facebook friends how they love Invisalign®

We listened to our Members and made hundreds of improvements

New and improved login process

You may have noticed that your current patients have a slightly different login experience than they had before this release. We made this change to better support HIPAA. You do not have to do anything. The next time someone logs in with a patient name and password we will ask them to identify themselves as a patient or the responsible party. We then ask them to change their password and then in the future, log in with their name. If they are the patient then there is no change other than the new password. If they are the responsible party, after the first login they will be asked to log in with their own name not the patient’s name.

While this may seem confusing it is pretty straight forward when the responsible parties log in. Again you do not have to do anything.

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Redesigned patient pages

We have redesigned how your patients will view their information online. The new patient pages focus on providing everything your patients need to understand their dental plan and be on time.

Once patients log in, the new home page lets them:

See all their appointments and easily click to confirm
Automatically add an appointment to their calendar
Pay their bills online (if you’ve elected online bill pay)
See their Invisalign® smile and share with friends
Give you a review which is delivered directly to your inbox
Tell their friends about your practice
And much more!

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Improved Patient Privacy

In our continuing commitment to protect your patients’ privacy, Sesame has changed the default setting for Patient Login to restrict access to information between responsible parties and adult patients. However, you are able to block and unblock access to Responsible Parties for individual patients or for your practice as a whole. For step-by-step instructions on how to unblock access, visit Sesame Help.

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Financial reminder emails to help reduce your accounts receivable

Financial reminder emails shrink your accounts receivable, reduce time spent on collections, and save you postage! Our new reminders are sent only to patients who have an outstanding balance due. Additionally, if you offer online bill pay, the reminder includes a link so patients and responsible parties can click and pay.

Finance reminder emails are:

Completely customizable by the practice, including either your logo and colors or your choice of Sesame designs
Automatically sent to patients with past-due amounts
Sent on your selected delivery schedule

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Better understand and communicate with your patients

Studies show that patients who fill out a health history form are more likely to keep their first appointment. Sesame makes it easy for your patients to complete their health history forms in the comfort of their own homes. Patients no longer have to rush to fill out a form while you are waiting, and your office will have fewer mistakes entering it into your Practice Management System. The form is completely customizable for any questions you want to ask and will reflect your practice colors.

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Customize your Post-Appointment Feedback Form and Web Survey

Have you ever wanted to ask your patients if your service matched their expectations? Or what they think of your new office design? With this new release you can do it easily: customize your Post-Appointment Feedback Form or Web Survey by adding up to five questions.

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Let your Patients tell their Facebook friends how they love Invisalign®

When your patients log into their account they can easily share their Invisalign® smile not only via email but now post it on their Facebook page. Check out our YouTube demonstration:

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We listened to our Members and made hundreds of improvements

Sesame aims to have the best customer service in the industry, it’s important we listen to your requests and suggestions. Here are a few Member-suggested improvements that we included in the new release of Sesame:

Post-appointment feedback forms can be sent right after the appointment.
Patients can confirm an appointment on the patient pages only within 30 days of an appointment.
Responsible parties are in charge of security and login for their children. They can create their own password and provide access as they see fit.
Emails are sent to you so that you can update your Practice Management System.
On the patient pages, patients can confirm appointments but cannot cancel. The options menu on the Sesame Control Panel was replaced with a more intuitive Patient Web Pages menu. There are new features for editing patient pages, viewing surveys, and managing user access.
No-Show reminders have been improved and are sent based on when you mark an appointment as a No-Show.
And much more!

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Webinar registration

Learn about the new features and functionality in our new release. After you complete this 1-hour Webinar, a Sesame Technician will upgrade your service so you can experience the new Sesame.