Getting and Keeping New Patients are two of the most important metrics for a dental practice. Most teams track how many new clients but do not measure ‘customer’ retention or the behaviors that affect it. Monitoring and managing team behaviors that impact hygiene retention and ergo schedule density will have a profound impact on the financial health of your practice. Improved retention means helping your patients have healthier mouths and doing more of the dentistry you know they need. By choosing and measuring the right things, you will have less stress and achieve better balance; clinically, financially and behaviorally.