Presented by: Gene St. Louis

Most patients today base major decisions, such as extensive dental treatment, on multiple factors – including full comprehension of the need for treatment; the importance of the procedure to them in terms of quality of life, aesthetics, or health; possible ramifications if they choose to procrastinate or elect an alternative procedure; payment options, and how they feel about the practice as a whole. They will judge your practice on virtually every system that they encounter – from how staff talk to them on the phone, the use of modern technology, payment and insurance procedures, and many more. Learn how to overcome these obstacles and build your practice!