“The Sesame platform is much easier to use than our previous phone system, which helps reduce administrative time spent setting up reminders. Most importantly, my patients love that we’re now communicating with them in this way.”
– Dr. Alan Perry

Results

  • 62% reduction in no-shows in the first 12 months
  • $42,000 increase in additional revenue
  • A practice staff that is happier and more productive

Challenges

  • Increasing instance of no-shows despite having a phone reminder system in place
  • Lost production time negatively impacting practice profitability
  • Staff frustration and productivity burden using old reminder system

Strategic Solution

  • Flexible reminder system lets every patient choose their preferred method of contact via phone, email or text
  • Intuitive practice portal is simple to set up and easy for practice staff to start using
  • Patient engagement system provides a host of services designed to improve patient interaction, trust and loyalty

Practice Profile

Dr. Perry has achieved the status of Diplomat by the American Board of Orthodontics.
He has been serving the people of the Lake Charles area with high-quality orthodontic care since he opened his office in 1979.

Lake Charles, LA