Seattle, Washington–February 11, 2010–Sesame Communications, a dental industry pioneer in online patient connection systems, announced today the launch of Sesame 24-7, the first complete solution suite specifically designed for and tested with dental professionals. This comprehensive best-in-class solution suite encompasses the entire patient lifecycle—from new patients through treatment completion and long-term retention.
“Managing a dental practice in a highly competitive and tough business environment is complex,” said Frith Maier, CEO of Sesame Communications. “We are committed to delivering effective solutions to allow dentists to thrive by enhancing the efficiency and effectiveness of patient management through their entire lifecycle—from new patients through treatment completion and long-term retention. Sesame 24-7 enhances the quality of patient experience and makes practice growth more predictable and streamlined.”
The growing importance of the Internet in operating a successful dental practice in the digital age is driven both by increased competition among clinicians, as well as a strong preference among patients to interact online with service providers 24-7. Research demonstrates that online patient convenience is integral to long-term practice growth, with a staggering 98% of patients in surveys stating they prefer to communicate with their dentist online. Increasingly, dentists recognize that effective online marketing, consistent 24-7 patient contact and access to information are critical to practice profitability and crucial factors impacting overall quality of patient experience. For dentists, being online means being in touch with patients where they spend their time.
Connecting online with patients has evolved beyond a simple brochure web site: This means effective patient connection systems include patient login portals, automatic reminders, patient feedback modules, online doctor-to-doctor collaboration, as well as marketing online to prospective patients in addition to existing patients. Most importantly, patient connection systems must seamlessly integrate with daily office activities without increasing workload.
Leveraging over ten years of pioneering work in online patient connection systems, Sesame Communications has significantly expanded and enhanced its custom solutions suite. Activating Sesame 24-7 now allows dentists to stay online and in touch with their patients 24-7. Now over 3 million patients around North America get information from their dental professionals through Sesame’s email, text and voice reminders, and through its online information-access portal. For more information about Sesame 24/7, go to www.sesamecommunications.com/24-7.