Seattle, Washington–August 23, 2007–Sesame Voice™, the latest addition to the Sesame Communications products suite, has been enthusiastically embraced by practice managers nationwide who are relieved they no longer have to take time at the end of the day to run a calling program or even download a file. Sesame Voice interfaces with practice management software and automatically places voice reminder calls without any extra steps for office staff. Stephanie Faverty manages the practice of Dr. Anthony Puntillo in Crown Point, Indiana, which previously used the HouseCalls™ phone reminder system. “Setting up HouseCalls used to require a lot of our time nightly,” says Faverty. “The fact that Sesame Voice calls go out automatically is an absolute dream.”
By using Internet voice technology instead of phone lines, Sesame completes an entire day’s calls in five minutes. This eliminates many problems familiar to practices with old-fashioned appointment reminder systems that tie up office phone lines making one call at a time. “When we had HouseCalls, it sometimes ran out of time and didn’t complete all the calls. Sesame Voice makes all our calls in a few minutes, so every patient gets a call,” explains Sharon Brantley, Financial Coordinator in the Glendale, Arizona, practice of Dr. David Hunter. “Our failed appointments have dropped 2.3% in the 2 months since we switched to Sesame Voice.”
Sesame Voice is available with the Dental Sesame and Ortho Sesame online communications solutions. Customized delivery options allow doctors to send voice reminders to patients not registered for email reminders, to all patients, or only to those patients who did not confirm their appointment via email. The program's enhanced reporting capability shows if a patient confirmed by phone or online.
“Our Member doctors look to us for state-of-the-art Internet solutions,” says Malora Forrey, Sesame Product Manager. “We’re pleased that Sesame Voice makes practice communications even simpler and allows patients more flexibility in customizing their preferences.”
HouseCalls™ is a registered trademark of TeleVox®.