Suzanne Bush Black has been teaching, entertaining and empowering people to produce results beyond their dreams since 1978. Suzanne knows that we learn 5 times faster when we are laughing, so plan to laugh and learn during her lively sessions. Audiences across the U.S. and Canada have grown their practices by implementing Suzanne’s communication strategies. In the mid 1990s, Suzanne partnered with the late Walter Hailey in his groundbreaking Dental Boot Kamp programs. She has continued that legacy through the C3 Results Group, a remarkable team of professionals offering Boot Kamp programs, communication trainings, and marketing strategies to help dentists succeed in the ever-changing world of healthcare.
“Suzanne provided the tools and training to allow us to achieve two key drivers. The improved team effectiveness and increased productivity has more than offset the cost of the consulting. In essence it’s almost free! Not a bad deal!”
–Dr. Joseph Caruso, Associate Dean Loma Linda University Dental School
Getting to ‘Yes’–Conversations That Work to Resolve Objections
Learn a fail-proof system for staying in dialogue with your patients in the face of objections. Do you truly engage in conversation when you encounter patient objections in day-to-day practice life, or do you try to persuade patients using the “spiel” that you’ve concocted? In our coaching and seminars, we work with team members to have authentic conversations that resolve objections or find alternative routes. This is a system that anyone can learn. Anyone who is listening, that is!
During the seminar, we practice resolving the toughest objections:
- “It’s too expensive.”
- “Won’t my insurance cover all of it?”
- “It ain’t broke—why fix it?”
- “I need to talk to my spouse…”
- And many more!
Be empowered to interact with confidence in a way that is natural and builds relationships. Plus, learn how to stop objections from the very beginning of your patient relationships.
Presentation lengths available: 2 hours, half, or full day
Seven Secrets of Case Acceptance–An Interactive Experience Exploring Trust-Building Patient Relationships
The best way to accomplish case acceptance is to consistently build trust with the patient. While we know this by experience, Suzanne and her team have developed adaptable and repeatable systems to help you and your team build trust with the patient from the first phone call all the way through case completion. Discover how to implement the 7 key secrets to building trust into your practice. Laugh and learn as you and your team discuss and role-play trust-building verbal skills and practices with Suzanne.
Presentation lengths available: 2 hours, half, or full day
Closing the Back Door: Patient CPR, Recall, Reactivation, and Retention
Managing recall, reactivating patients and retaining new patients is a challenge every practice faces. Learn concrete communication skills being used successfully in practices nationwide. In this interactive Webinar, you will learn how to:
- Create effective recall systems that work.
- Practice the art of reactivation of unscheduled patients.
- Have effective phone conversations to schedule unscheduled patients.
- Close the back door for patient retention.
Presentation lengths available: 2 hours, half, or full day
Stop Cancellations! A Team Approach
This fun-filled, action-packed seminar shows your entire team how to remove stress from their day by applying proven strategies to reduce cancellations–even in a down market. Don’t miss this opportunity to develop a team protocol for responding to and preventing the biggest headache in dentistry: cancellations!
Some of the strategies that this program will develop are:
- Starting patients off on the right foot.
- Scheduling to reduce cancellations.
- Educating the patients about the value of their appointments.
- Minimizing cancellations and late arrivals.
- Changing Mondays from bleak to bright.
- Train your patients to use new confirmation technologies.
- Prevent the financial flu by having clear financial arrangements.
Presentation lengths available: 2 hours, half, or full day
Marketing My Dental Practice Made Easy
Focus on the top two ways to bring in new patients this year. Our research has shown that an internal marketing system is still number 1, with web-based marketing as a strong 2nd. Leave with clear strategies and tools to market your practice as well as an overview of action steps that produce high placement in Google. Most importantly, learn how to convert contacts into committed patients in your practice.
Attendees will learn:
- Systems for new patient referral and retention.
- Systems for attracting new patients using your existing patient base.
- Strategies to be recognized in your community.
- Strategies to shift web lookers to new patients.
Presentation lengths available: 2 hours, half, or full day
The Non-Verbal Advantage–It’s What You Don’t Say That Counts
Many of us have heard that 93% of our communication is received non-verbally. Your body language must match your dialogue of persuasive scripts to be effective.
Suzanne reviews the keys to making a great impression through your marketing collateral and PowerPoint presentations, personal appearance, and your body language. Suzanne gives you concrete action steps that improve your one-on-one and group communication skills.
Presentation lengths available: 2 hours or half day