Dr. Rhonda Savage is the CEO of Miles Global (formerly Linda Miles and Associates), an internationally known practice management and consulting business. Dr. Savage speaks to large audiences lecturing on women’s health issues, patient-centric practices, staff and patient relationships, and marketing. Dr. Savage graduated from the University of Washington School of Dentistry in 1989, has been in private practice for 16 years, authored many published peer reviewed articles and lectures internationally.
“Thank you for speaking at the Academy of General Dentistry’s 2010 Annual Meeting. This year’s meeting was a tremendous success which can be largely attributed to the high-quality continuing education programs presented by you. We here at the AGD appreciate your commitment to the continuing education program at the annual meeting and value your contribution to the dental community.”
–Rich Santana, Education Coordinator, Academy of General Dentistry
Communication and Teamwork
Communication from front to back, back to front, doctor to team, team to doctor, and all to patients must be effective and congruent. Take-to-the-office-and-use-on-Monday tips will bring immediate and positive results.
Teamwork outlines the importance of a positive attitude, accountability, and leadership at all levels. Many dentists and team members say they are burned out. BUT—until they “catch on fire” for dentistry, how can they burn out? In many practices, burnout is a cop-out for a lack of teamwork.
Attendees will learn:
- How to pass the patient from one person to the next with proper communication at each phase of the patient's visit.
- How to improve case acceptance and which words or phrases NOT to use.
- How to do fee rebuttals. Patients accept the fees when the dentist and team do.
- How vision and accountability go hand in hand.
Presentation lengths available: Half or full day
The Key Essentials of a Successful Practice
Some dental practices thrive year after year with a limited amount of stress. Others struggle with day-to-day patient management, budget and overhead control, and—most of all—personnel issues. This lively session outlines what Miles and Associates find as a common thread among their top clients who have the finest care along with a happy, productive work environment; more importantly, they also have a healthy bottom line.
Follow these five easy steps to success. It’s great to go home “happy tired” versus “stressed out tired.”
Attendees will learn:
- How to attain clinical excellence through comprehensive treatment planning: What are the 7 stages of treatment planning and why are they so important?
- How to attract and retain the ideal dental team.
- How to conceptualize key elements of effective communication: verbal skills that will move your practice to the next level.
- The systems of a successful practice, including hygiene department effectiveness, patient reactivation, collection protocol and insurance management.
Presentation lengths available: Half or full day
It’s a Jungle Out There! Don’t be eaten alive! How to be a leader in your business and survive!
Having a “bear of a time” with scheduling new business? Are broken appointments, last-minute cancellations, and unmet sales expectations “driving you wild?” Learn what it takes to create a self-directed, enthusiastic, and accountable team. Why is it that some owners and managers seem lucky and find the right people while others have constant turn over and strife? Dr. Savage unlocks the keys to successful leadership from the owner (top-down) to the newest hire. Your practice is only as strong as its weakest link. Attend this course and leave with a fresh new outlook. Strong leadership develops “owner-mentality” versus “unionized thinking;” A much better way to succeed in business.
With 12 years as a volunteer zoo dentist, 4 years as an assistant, 2 years at the front desk and nearly 17 years in private practice, let Dr. Savage entertain and motivate your team to the next level! This fast paced, entertaining presentation is full of “meat and potatoes” to advance your practice.
Attendees will learn:
- How to lead by example: Simple and effective techniques to create an environment of self-motivation.
- How to build your practice on excellence, quality, service and consistently high standards.
- How to begin “with the end in mind.”
- Techniques to getting clients to accept your services or purchase your products.
- Build customer trust and rapport.
- Customer Service at its best.
Presentation lengths available: Half or full day
Two Sides of the Management Coin
In this exciting course, Dr. Rhonda Savage outlines how dentists and team members feel about various issues. As a former dental assistant and front office person, Dr. Savage discusses how both sides can come together to make it a win/win/win for the patients, practice and team! Discussions are fun, filled with humor and laughter, but also contain multiple pearls that you can implement on Monday! Discover your practices “Pot of Gold” with Two Sides of the Management Coin!
Attendees will learn:
- Improve communication and leadership at all levels (Doctor and Team)
- Dramatically improve practice productivity along with the work environment
- Leadership at all levels
- Practice guidelines
- Learn how to make all management systems reach another 20-30% of efficiency without decreasing productivity.
- Work ON the practice not just IN it.
Bonus Topic: “Inside the Consultant’s Files” This topic is added with a full day lecture and will amaze the audience! Challenges are not unique to just one practice—learn from others mistakes, learn recom-mended solutions, and practice positive outcomes!
Presentation lengths available: Half or full day
Excellence in Patient and Customer Service: Evaluate Energize and Emerge!
Get the elephant out of the room! All practices can grow their team and improve customer service through training and practice. This lively course will identify issues or concerns that may be affecting your customer service. Explore the roles of leadership and teamwork with a focus on your patient: What do you want your patients to say about you and your practice? Create a systematic environment that earns the trust and respect of your patients. Case acceptance, proper scheduling and time management improve when we have proper systems in place. Our goal is that you get the patients you want and keep the ones you’ve got!
Attendees will learn:
- Customer service thru team development: The four needs of the staff.
- Powerful case acceptance through great verbal and listening skills.
- Critical phone skills: marketing to the outside world.
- How to decrease broken appointments and last minute cancellations.
- Systems that increase attention to detail: Job descriptions, supply, lab case management, and x-ray protocol.
Presentation lengths available: Half or full day